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THE LAW OF RAD

As much as I hate long legal documents, they’re a part of life. Therefore, we have some detailed rules and disclosures below, which will tell you more than you care to know about how everyone is expected to behave in Rad-land. However, these simple rules are still in effect whenever you deal with us in any capacity.

  1. Don’t steal our stuff. It’s illegal. It’s morally wrong. And it’s not worth the world of pain it will put you in. Besides, we work hard to produce everything we attach our name to, and we expect to feed several families with that work. Think of the children.
  2. Don’t be a jerk. We are a community of creatives, and everyone in Rad Nation does their best to make the world a little more beautiful than they found it. You may be supportive, constructive, considerate, and even opinionated. If you want to be mean, however, we will not hesitate to throw you out of the saloon on your butt, toss your hat in the mud, and lock the door behind us.
  3. If it breaks, or you get hurt, don’t sue us. We will try to make it right. Our rule here is “no unhappy customers.” If we can’t make you happy, then we will relieve you of being a customer (by giving your money back). That’s the arrangement.

Finally, if you do decide to sue us, then this section will become tens of thousands of words long, and it will all be your fault.  The only people that win if you break the rules are lawyers. You don’t like lawyers, right? Good. So please play by the rules. 

Thx!  -The Management.

PRIVACY POLICY

We may collect and store personally identifiable information (“Personal Information”) whenever you use a Totally Rad product or interact with Totally Rad online in any capacity. Our Privacy Policy is intended to inform you of the types of information we collect, and what we do with it.

INFORMATION WE COLLECT

  • Information you give us. When you make a purchase from Totally Rad, whether online or elsewhere, you provide us with Personal Information such as your name, email address, mailing address, credit card info, and phone number. When you sign up for a product trial, we also collect your name and email address, as product trials are stored in our store’s database as orders as well. You may also give us Personal Information when you sign up for our mailing list, take a survey, interact with our support system, or send us email.
  • Visitor Tracking. When you visit the Totally Rad website, we may install tracking cookies on your computer via your browser, log your IP address, or use other means to track your behavior while using our website, or the website of affiliated people and companies.
  • Product Usage Data. Some Totally Rad products may send data to our servers from time to time. This data may include statistics on how you use the product, login information, and other Personal Information.

HOW WE USE YOUR PERSONAL INFORMATION

  • Most of the personal information you provide to us is used to facilitate online ordering of our products. Credit card transactions online require a billing address, for instance, to verify your identity. Your email address, in this case, is necessary to send your order receipt and download links after your purchase. We keep this information in our system indefinitely to provide service to you in the future (for instance, if you need to re-download a past purchase).
  • Your credit card information is typically not stored in our system, though it may reside on our servers temporarily during transaction processing. Our merchant processor, who handles the actual transaction, may keep your credit card and other personal information in their system in accordance with their privacy policy and applicable state and federal laws.
  • Your email address is used by Totally Rad to contact you with order receipts, company news, product updates, and other information and communication we feel you’d be interested in, including responses to emails and inquiries you’ve sent to us. We typically keep records of all email communication, which helps us provide better service to you in the future, should the need arise.
  • In some versions of RadLab, the email address and password you used to create an account in our store is used to verify product ownership at installation time.
  • Tracking cookies, server logs, IP addresses, and other Personal Information, whether stored on your computer or our servers, is used by Totally Rad to improve our marketing, and to assign sales commissions to members of our affiliate program, where applicable. For instance, clicking on a link that leads to our site may install a tracking cookie on your computer that helps us to understand your behavior, and to gauge the effectiveness of our various programs.

HOW AND WHEN WE SHARE YOUR INFORMATION

  • Totally Rad is not in the business of selling your email address or other personal information to other companies or individuals. However, we may from time to time send email on the behalf of another entity when we feel that you’d benefit by the information.
  • Information that you provide to us is shared with other trusted business for external processing, based on our instructions and in compliance with our Privacy Policy and other appropriate confidentiality and security measures. This includes, but is not limited to, providing credit card and address data to our merchant processor, and providing your name, email, and other information to our mailing list service (to facilitate sending the Totally Rad newsletter).
  • Because your Personal Information is sometimes stored on external servers administered by other trusted companies, administrators and employees of those companies may be able to access that data.

INFORMATION SECURITY

  • Where appropriate, we use SSL encryption and other technologies to protect your data when in transit and while storing it on our servers. Particularly sensitive data, such as credit card numbers and passwords, are always protected by data encryption.
  • Access to your Personal Information at Totally Rad is limited to employees, contractors, and agents who need to know that information in order to process it for us.

CONTROL OVER YOUR PERSONAL INFORMATION

  • To update your information, including requesting removal of your account, you can contact us with your request and we’ll do our best to accommodate you.
  • You can unsubscribe from your newsletter subscription, if applicable, by clicking on the unsubscribe link in a newsletter email. In this case, your email address will remain in our system in a blacklist to ensure that we don’t re-add you to the list in the future.

CHANGES, APPLICABILITY, AND OTHER MISC STUFF

  • This Privacy Policy applies to all Totally Rad products and services, whether online or otherwise.
  • From time to time, we may change our Privacy Policy. Any changes will be posted on this page and become effective immediately.

CALIFORNIA RESIDENTS

If you are a resident of the State of California, and you want information about how to exercise your third party disclosure choices under California Civil Code section 1798.83, you must contact us at the link below, indicating your preference on how our response to your request should be sent.

FTC DISCLOSURE REGARDING MATERIAL RELATIONSHIPS

The FTC wants you to know a thing or two about the content on our site, and it’s probably a good idea to tell you anyway. We sometimes receive products for review on the Totally Rad site, and usually these are provided to us by the manufacturer, free of charge. We usually get to keep them, too. Yes, that’s nifty for us. It also means that there’s a “material connection” between us and the manufacturer in those circumstances. However, we are committed to writing and publishing only things that we believe to be true. We won’t BS you just because we got something for free.

We also will occasionally promote or mention services such as workshops, seminars, websites, etc that we think are worthy of your attention. As you might have guessed from the previous paragraph, there are sometimes material relationships in play there as well. While we don’t accept payment directly for promoting things, many of the seminars and workshops we promote are taught by members of our affiliate program, who make extra money by referring customers to us (and this is just one possible example).

As in just about every business, there’s a lot of back-scratching that goes on, and a lot of favors and tokens traded back and forth. It’s a complex cycle, and if were to graph it out it would take up an entire wall. Despite that, we will only mention or promote things we believe in, and we only seek to be promoted by people we respect and trust. We’re constantly seeking a win-win-win for everyone involved – us, our customers, and the people sending customers and fans our way.

So, long story short, we sometimes have material relationships with the people and companies we mention on our site, but we’re not whores.

Any questions? Shoot us a message – we’re an open book!