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I need to re-download my product

As of 9/29/09, our online store lets you access all your past purchases for download. Simply

* Go to www.gettotallyrad.com/store
* Click on My Account in the top-left
* Login using the username and password you created when you placed your order.
* While you’re logged in, click the Completed Orders link and you should be able to access downloads for all the products you’ve purchased. The downloads available from your order history are the latest version of each product.

Trouble Logging In?

You can use the Forgot Password link to have your password emailed to you.

If you made your purchase before 9/29/09, you can still use the Forgot Password link to have your password emailed to you. We automatically generated a random one for you, and you can change it once you’re logged in.

If you can’t remember what email you used, or you’re having other login trouble, then please email Totally Rad Support and we’ll look into the situation. We’ll need any information you can furnish about your order. Other emails you commonly use, different names that you might have placed the order under, your phone number, a receipt – anything at all can help. It’s also useful for us to know if you purchased your product at a tradeshow or other event.

If you login and don’t see all of your orders, then it’s likely you’ve used two different email addresses in the past. Email us at Totally Rad Support and we’ll combine your account history under the email you’d like to use.